ORDERING & PAYMENT
How do I order on your website?
Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
How do I check the status of my order?
Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Once you order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on the “Track my order” menu to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates via the “Track my order” menu after 5 business days, please contact us immediately and we will do all we can to investigate.
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. It is then sent directly to our credit card provider's network, where your card and transaction is authorized and approved. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process.
- Easily view your order status and order history.
- Receive updates detailing our new releases and special promotions.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate on the date your card issuer processes the transaction.
How do I set my shipping address?
Since our website and service are based in English, all the information that you type in is required to be in English, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What are your Payment Methods?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
What is the currency of the store? Can I pay in another currency?
You can switch the prices between USD, GBP and Canadian dollar using the currency converter at the top of the webpage. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
Will I be charged with customs and taxes?
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
SHIPPING & DELIVERY
Please refer to our updated shipping policy in light of COVID-19 here.
How long do I wait until my order is sent out?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
How long does shipping takes?
Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30-40 days.
In extremely rare cases, it may take a bit longer. Factors such as holidays, any unforeseen events such as flood or typhoon and delays at customs may impact delivery time. Please do not panic if it does not show up immediately, it's on its way.
- To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
- Customs, Postal Services & Us (Meridian Fine Arts) are different entities hence we are not liable for any delays caused by customs or local post services.
However, if your package is not with your local postal service by the 90th day of shipping it, we will refund your money in full. If the package turns up afterwards, you can keep it for free.
Please note that due to COVID-19, we are experiencing global postal service delays and we appreciate you patience and understanding. Your parcel will reach to you eventually.
Do you ship Internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
I ordered 2+ items, but only received one... where is my order?
We ship our kits from multiple diamond art printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
You can track your order here.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.
Tracking number is not working, why?
Tracking usually takes 2-10 days before it starts showing any data.
The tracking number for my order stopped updating, what happened?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
REFUNDS & CHANGES
Can I change my order?
Yes, we accept any changes to an order as long as the order has not yet been processed or in transit. Please note that if you need to make any changes to your orders, please contact our Customer Service at email@example.com within 24 hours of placing the order.
Please ensure that all the shipping information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Does Meridian Fine Arts provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We will do all we can to ensure you have the best shopping experience. You can simply contact us at firstname.lastname@example.org. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Do you offer a refund if I don't like the product?
Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us at email@example.com and we will get back to you as soon as possible.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.